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Everybody Wins: The Chapman Guide to Solving Conflicts without Arguing by Gary Chapman

Introduction     vii What's So Bad about Arguing?     1 Why Is It So Important to Resolve Conflicts?     11 It's All about Attitude     23 Conflict Resolution Requires Listening     39 Listening Leads to Understanding     57 Understanding Leads to Resolution     69 Resolution Leads to Harmony     87 Epilogue     99 Some Thoughts Worth Remembering     101 A Resolution by Which Everybody Wins     105 Notes     107 About the Author     109

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