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Work the System: The Simple Mechanics of Making More and Working Less by Sam Carpenter

Preface: It's Just Mechanics ix Acknowledgements xv Introduction: The Simplest Solution 1 Part 1 The Mind-Set 1 Control Is a Good Thing 15 2 A System of Systems 26 3 The Attack of the Moles 32 4 Gun-to-the-Head Enlightenment 40 5 Execution and Transformation 58 6 Systems Revealed, Systems Managed 66 7 Getting It 79 Part 2 Critical Documentation 8 Swallowing the Horse Pill 89 9 We Are Project Engineers 103 10 Your Strategic Objective and General Operating Principles 114 11 Your Working Procedures 121 Part 3 Further Considerations 12 Good Enough 138 13 Errors of Omission 144 14 Quiet Courage 150 15 Point-of-Scale Thinking 154 16 Extraordinary Systems Operated by Great People 162 17 Consistency and Cold Coffee 169 18 Communication: Grease for the Wheels 178 19 Prime Time 184 20 The Traffic Circles of Pakistan 199 21 System Improvement as a Way of Life 203 Appendixes A Ockham's Razor and the TSR 208 B Centratel's Strategic Objective 215 C Centratel's 30 Principles 217 D Centratel's Procedure for Procedures 221 E Centratel's System for Communication 225 References 228 Index 236

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