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The Excellent Experience: A Blueprint for Organizational, Team, and Individual Success by C. David Crouch

Contents Foreword, 9, Acknowledgments, 11, Introduction, 15, Section 1 Design a Blueprint, Chapter 1: Excellentology, 21, Chapter 2: Design a Blueprint, 28, Section 2 Lay a Solid Foundation, Chapter 3: Build on Rock!, 49, Chapter 4: The Mission, 64, Chapter 5: The Vision, 82, Chapter 6: The Principles, 97, Chapter 7: The Standards, 111, Section 3 Erect the Structure, Chapter 8: The Quality Pillar, 137, Chapter 9: The Service Pillar, 153, Chapter 10: The People Pillar, 175, Chapter 11: The Growth Pillar, 194, Chapter 12: The Finance Pillar, 212, Section 4 Assemble the Roof, Chapter 13: The Organization Scorecard, 241, Chapter 14: The Team Scorecard, 248, Chapter 15: The Individual Scorecard, 269, Section 5 Top It Out!, Chapter 16: The Blueprint for Excellence!, 312, Chapter 17: Leading Excellence, 336, Chapter 18: America the Excellent!, 378, Appendices, 433, Bibliography, 465, Index, 473,

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