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Communication Click on the title links you’d like to view… 101 TOUGH CONVERSATIONS TO HAVE WITH EMPLOYEES - A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges by Paul Falcone published May 2009 - 304 pages format pb 50 ONE MINUTE TIPS FOR BETTER COMMUNICATION - A Practical Guide to Better Meetings, Memos and Business Presentations Rev Ed by Philip Bozek published 1991/1998 format pbl 7 POWERS OF QUESTIONS - Secrets to Successful Communication in Life and at Work by Dorothy Leeds published 2000 format pb ART OF COMMUNICATING Rev Ed - Achieving Interpersonal Impact in Business by Bert Decker published 1996 format pbl ART OF FOCUSED CONVERSATION - 100 Ways to Access Group Wisdom in the Workplace by Brian Stanfield published January 2001 - 240 pages format pb ART OF NETWORKING - by Jennifer Harwood published May 2007 - 105 pages format pb ART OF TALKING TO ANYONE - Essential People Skills for Success in Any Situation by Rosalie Maggio published August 2005 - 288 pages format pb BEST OF BODY LANGUAGE - by Allan Pease format dvd BODY LANGUAGE —Out of Print— — See: Definitive Book of Body Language - How to Read Others' Thoughts by Their Gestures by Allan Pease published 1999 format pb BRIEF HISTORY OF THE SMILE - by Angus Trumble published 2004 format pb BUSINESS COMMUNICATION HANDBOOK 8th Ed - by Judith Dwyer published September 2008 - 567 pages format pbl BUSINESS OF LISTENING - A Practical Guide to Effective Listening Rev Ed by Diane Bone format pbl CHANGING MINDS - by Howard Gardner published September 2006 - 256 pages format pb COMMUNICATE CLEARLY —Out of Print— - by Robert Heller published 1998 format pbs COMMUNICATE OR DIE - Getting Results Through Speaking and Listening by Thomas Zweifel published July 2003 - 109 pages format pb COMMUNICATE WITH CONFIDENCE - How to Say It Right First Time by Dianna Booher published 1994 format pb COMMUNICATING WITH EMPLOYEES - Improving Organisational Communication by Frank Corrado published 1994 format pbl COMMUNICATION HIGHWIRE - Leveraging the Power of Diverse Communication Styles by Basma DeVries / Barbara Mikk / Dianne Saphiere published - 304 pages format pb COMMUNICATION IN BUSINESS 4th Ed - Strategies and Skills by Judith Dwyer published December 2008 - 703 pages format pb COMMUNICATION MAGIC - Exploring the Structure and Meaning of Language by Michael Hall published 2002 - 256 pages format pb COMMUNICATION SKILLS TRAINING —No Australian Distributor-No Stock— - Including CD-ROM by Maureen Orey / Jenni Prisk published 2004 - 196 pages format pbl CRUCIAL CONFRONTATIONS - by Kerry Patterson / Joseph Grenny / Ron McMillan / Al Switzler published August 2004 - 284 pages format pb CRUCIAL CONVERSATIONS - Tools for Talking When Stakes are High by Kerry Patterson / Joseph Grenny / Ron McMillan / Al Switzler published June 2002 - 256 pages format pb DANCE OF CONNECTION - How to Talk to Someone When You're Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate by Harriet Lerner published August 2001 - 272 pages format pb DEALING EFFECTIVELY WITH THE MEDIA - What You Need to Know About Print, Radio and Television Interviews by John Wade published 1992 format pbl DEFINITIVE BOOK OF BODY LANGUAGE - How to Read Others' Thoughts by Their Guestures by Allan Pease / Barbara Pease published 2004 format pb DEFINITIVE BOOK OF BODY LANGUAGE on CD - How to Read Others' Thoughts by Their Guestures by Allan Pease / Barbara Pease published January 2003 - three CDs—3 hours 50 min format cd DIFFICULT CONVERSATIONS - How to Discuss What Matters Most by Sheila Heen / Bruce Patton / Douglas Stone published 2000 format pb DISCOVERING YOUR PERSONALITY TYPE 3rd Ed - by Don Riso / Russ Hudson published 2003 format pb DUCK THAT WON THE LOTTERY - And 99 Other Bad Arguments by Julian Baggini published November 2008 - 224 pages format pb EFFECTIVE VIDEOCONFERENCING - Techniques for Better Business Meetings by Lynne Diamond / Stephanie Roberts published 1995 format pbl EMOTIONS REVEALED - Clues to Deceit in the Marketplace, Politics, and Marriage by Paul Ekman published June 2004 - 304 pages format pb ENNEAGRAM - Understanding Yourself and Others in Your Life by Helen Palmer published 1998/1991 format pb ENNEAGRAM AND NLP - A Journey of Evolution by Anne Linden / Murray Spalding published December 1994 - 244 pages format pb ENNEAGRAM MADE EASY - Discover the 9 Types of People by Renee Baron / Elizabeth Wagele published 1994 format pbl ESSENTIAL DIFFERENCE - Men, Women & the Extreme Male Brain by Simon Baron-Cohen published June 2004 - 288 pages format pb EXCUSE ME, YOUR LIFE IS WAITING - The Astonishing Power of Feelings by Lynn Grabhorn published August 2005 format pb FAILURE TO COMMUNICATE - by Holly Weeks published September 2008 - 240 pages format pb FAST EASY WAY TO LEARN A LANGUAGE - by Bill Handley published August 2005 - 160 pages format pb FEEDBACK TOOLKIT - 16 Tools for Better Communication in the Workplace by Rick Maurer published 1994 format pbs FIERCE CONVERSATIONS - Achieving Success at Work & in Life, One Conversation at a Time by Susan Scott published November 2002 - 266 pages format pb FINE ART OF CONFIDENT CONVERSATIONS - by Debra Fine published July 2008 - 256 pages format pb FOUR PERSONALITY STYLES —Out of Print-Out of Stock— - How To Handle The Differences In People by Tony Alessandra / Allan Pease / Jim Cathcart published 1990 -Four Cassettes and Participants Workbook format ca FUNDAMENTALS OF ORGANIZATIONAL COMMUNICATION 6th Ed - Knowledge, Sensitivity, Skills, Value by Pamela Shockley-Zalabak published 2001/2005 format hb GAME THEORY - Analysis of Conflict by Roger Myerson published 1991/2002 format pb GAME THEORY EVOLVING - A Problem-Centred Introduction to Modeling Strategic Interaction by Herbert Gintis published 2000 format pb GESTURES Rev & Expanded - The Do's and Taboos of Body Language Around the World by Roger Axtell published 1997 format pb GET ANYONE TO DO ANYTHING - Never Feel Powerless Again—With Psychological Secrets to Control and Influence Every Situation by David Lieberman published 2000 format pb GIFT OF THE GAB Rev Ed - Improving Your Conversation and Communication Skills by Jacquie Wise published 2000/2005 format pb GIFTS DIFFERING - Understanding Personality Type by Isabel Myers / Peter Myers published 1995 format pb GUIDE FOR MEETINGS AND ORGANISATIONS 8th Ed–Volume 2 - Guide for Meetings by Nick Renton published 2005 - 344 pages format pb GUIDE FOR MEETINGS AND ORGANISATIONS 8th Ed–Volume1 - Guide for Voluntary Associations by Nick Renton published 2005 - 452 pages format pb HORSE SENSE FOR PEOPLE - by Monty Roberts published August 2001 - 219 pages format pb HOW TO BE A CONVERSATIONAL SUCCESS - by Laurie Smale published 1995 format pb HOW TO GET YOUR POINT ACROSS IN 30 SECONDS OR LESS - by Milo Frank published 1986 format pb HOW TO GET YOUR POINT ACROSS IN 30 SECONDS–OR LESS - by Milo Frank published 1999 format cd HOW TO MAKE AN EXCELLENT FIRST IMPRESSION - Open the Door to Improved Sales, Customer Service, Teamwork and Relationships by Paddy Spruce published 2003 format cd HOW TO NAIL VOICE MAIL - by Shawna Schuh published ???? - ??? pages format pb HOW TO TALK SO PEOPLE LISTEN - Connecting in Today's Workplace by Sonya Hamlin published February 2007 - 314 pages format pb HOW TO TALK TO ANYONE, ANYTIME, ANYWHERE - The Secrets of Good Communication by Larry King published 1994 format pb HOW TO USE POWER PHRASES - To Say What You MEAN, MEAN What You SAY, & GET What You WANT by Meryl Runion published 2004 format pb HOW TO WRITE REPORTS & PROPOSALS 2nd Ed - by Patrick Forsyth published April 2006 - 118 pages format pb HUMAN VOICE - The Story of a Remarkable Talent by Anne Karpf published September 2007 - 416 pages format pb I KNOW WHAT YOU'RE THINKING - Using the Four Codes of Reading People to Improve Your Life by Lillian Glass published May 2003 - 272 pages format pb IN A DIFFERENT VOICE - Psychological Theory and Women's Development by Carol Gilligan published 1982/2003 Thirty-eighth printing 2003 format pb INFLUENCE 5th Ed - Science and Practice by Robert Cialdini published August 2008 - 272 pages format pb INFLUENCE Rev Ed - The Psychology of Persuasion by Robert Cialdini published June 2009 - 336 pages format pb INFLUENCER - The Power to Change Anything by Joseph Grenny / David Maxfield / Ron McMillan / Kerry Patterson / Al Switzler published August 2007 -288 pages format hb INSTANT RAPPORT - by Michael Brooks published 1990 format pb INTERPERSONAL COMMUNICATION HANDBOOK 12th Ed - International Edition by Joseph DeVito published November 2008 - 416 pages format pb LANGUAGE OF CHANGE - Elements of Therapeutic Communication by Paul Watzlawick published 1978/1993 format pb LEADER'S VOICE - How Your Communication Can Inspire Action and Get Results! by Boyd Clarke / Ron Crossland / Tom Peters published May 2002 - 169 pages format hb LIAR'S TALE - A History of Falsehood by Jeremy Campbell published 2001 format pb LISTEN TO ME LISTEN TO YOU - A Practical Guide to Self-Awareness, Communication Skills and Conflict Management by Anne Kotzman / Mandy Kotzman published January 2007 - 240 pages format pb LISTENING: The Forgotten Skill 2nd Ed - A Self-Teaching Guide by Madelyn Burley-Allen published 1995 - 186 pages format pbl MADE TO STICK - Why Some Ideas Take Hold and Others Come Unsruck by Chip Heath / Dan Heath published May 2007 - 291 pages format pb MAGIC OF CONFLICT - Turning a Life of Work Into a Work of Art by Thomas Crum published 1987 format pbl MAGIC OF RAPPORT - How You Can Gain Personal Power in Any Situation by Jerry Richardson published 2000 format pb MAKING YOUR WORDS WORK - Using NLP to Improve Communication, Learning & Behaviour by Terry Mahony published July 2007 - 193 pages format pb MANAGER'S GUIDE TO EFFECTIVE MEETINGS - by Barbara Streibel published 2003 format pb MEETING SKILLS FOR LEADERS 3rd Ed - A Practical Guide for More Productive Meetings by Marion Haynes published 2006 - 135 pages format pbl MESSAGES - The Communication Skills Book 2nd Ed by Patrick Fanning / Matthew McKay / Martha Davis published 1995 - 310 pages format pb MORE MAGIC OF METAPHOR - Stories for Leaders, Influencers and Motivators by Nick Owen published December 2004 - 220 pages format pb NETWORK YOUR WAY TO SUCCESS - Discover the Secrets of the World's Top Connectors by John Timperley published April 2002 - 250 pages format pb NONVIOLENT COMMUNICATION 2nd Ed - A Language of Life by Marshal Rosenberg published September 2003 - 240 pages format pb NONVIOLENT COMMUNICATION COMPANION WORKBOOK - A Practical Guide for Individual, Group or Classroom Study by Lucy Leu published September 2003 - 224 pages format pb ORGANIZATIONAL COMMUNICATION 3rd Ed - Approaches and Processes by Katherine Miller published 2003 format hb PEOPLE SMARTS - Bending the Golden Rule to Give Others What They Want by Tony Alessandra / Michael O'Connor / Janice Van Dyke published July 1994 - 224 pages format hb PEOPLE STYLES AT WORK - Making Bad Relationships Good and Good Relationships Better by Robert Bolton / Dorothy Bolton published 1996 - 208 pages format pb PERSUADING PEOPLE - Pocket Mentor Series by Harvard Business School Press published April 2008 - 96 pages format pb PERSUASION IQ - The 10 Skills You Need to Get Exactly What You Want by Kurt Mortensen published June 2008 - 336 pages format hb PFEIFFER'S CLASSIC ACTIVITIES FOR IMPROVING INTERPERSONAL COMMUNICATION - by Jack Gordon published Dec 2003 — 432 pages format 3rb PHONE POWER - How to Make the Telephone Your Most Powerful Business Tool by George Walther published April 2005 - 1 hr 20 min format dvd POWER TALKING - How to Say What You Mean and Get What You Want by George Walther published November 2003 DVD - 2 hr 05 min format dvd PRAGMATICS OF HUMAN COMMUNICATION - A Study of Interactional Patterns, Pathologies, and Paradoxes by Janet Bavelas / Lynn Jackson / Paul Watzlawick published 1967 format hb PRESENTATION SKILLS 3rd Ed - A Practical Guide for Better Speaking (Previously Titled: Effective Presentation Skills) by Steve Mandel published 2006 - 94 pages format pbl PYRAMID PRINCIPLE 3rd Ed - by Barbara Minto published February 2002 - 188 pages format hb READING PEOPLE - How to Understand People and Predict Their Behaviour—Anytime, Anywhere by Jo-Ellan Dimitius / Mark Mazzarella published 1998 format pb REFERRAL OF A LIFETIME - The Networking System that Produces Bottom-Line Results...Every Day! by Tim Templeton published December 2004 - 144 pages format pb ROBERT'S RULES OF ORDER NEWLY REVISED 10th Ed - by Thomas Balch / William Evans / Daniel Honemann / Henry Robert / Sarah Robert / Henry Robert III published October 2000 format pb ROBERT'S RULES OF ORDER NEWLY REVISED 10th Ed (IN BRIEF) - by Thomas Balch / William Evans / Daniel Honemann / Henry Robert / Sarah Robert / Henry Robert III published July 2004 format pb SAY IT RIGHT THE FIRST TIME - by Loretta Malandro published 2003 format pb SAY IT WITH PICTURES - Practical Ways to Maximise Your Time and Transform Your Life by Harry Alder format pb SAY WHAT YOU MEAN GET WHAT YOU WANT - How to Speak the Language of Success by George Walther published 1993 format pb SCENARIOS 2nd Ed - The Art of Strategic Conversation by Kees Van Der Heijden published November 2004 - 256 pages format hb SECRET LANGUAGE OF LEADERSHIP - How Leaders Inspire Action Through Narrative by Stephen Denning published October 2007 - 304 pages format hb STOP THE MEETING, I WANT TO GET OFF! - How to Manage Your Team Without Meetings by Scott Snair published 2003 format pb TALK LANGUAGE - How to Use Conversation for Profit and Pleasure by Allan Pease / Alan Garner published 1985/2003 format pb TELLING LIES - Clues to Deceit in the Marketplace, Politics, and Marriage by Paul Ekman published October 2001 - 386 pages format pb THE ART OF CONVERSATION® GAME (TAOC) - The Perfect Icebreaker! by Louise Howland / Keith Lamb published June 2006 format gm THEY JUST DON'T GET IT! - Changing Resistance into Understanding by Leslie Yerkes / Randy Martin published 2005 format hb THINK FACTORY - Managing Today's Most Precious Resource– Information! by Susan Conway published January 2007 - 240 pages format hb TOASTS FOR ALL OCCASIONS - by Jeff Herman / Deborah Herman published 2004 format pb UNDERSTANDING BODY TALK - The Guide to Non-Verbal Communications and Power Plays by David Pincombe published 2001 format pb VERBAL SUCCESS - Expand Your Vocabulary & Verbal Acuity by Brian Tracy / Chris Widener published October 2005 - 14 Cds + 2 DVDs format cd WE'VE GOT TO START MEETING LIKE THIS - A Guide to Successful Meeting Management by Roger Mosvick / Bob Nelson published 1996 format pb WHERE TO DRAW THE LINE - How to Set Healthy Boundaries Every Day by Anne Katherine published 2000 format pb WHO AM I? - The Sixteen Basic Desires That Motivate Our Actions and Define Our Personalities by Steven Reiss published April 2002 - 288 pages format pb WHY DON'T YOU WANT WHAT I WANT? - How to Win Support for Your Ideas Without Hard Sell, Manipulation or Power Plays by Rick Maurer published 2002 - 223 pages format pb WHY MEN DON'T LISTEN AND WOMEN CAN'T READ MAPS - How We're Different and What to Do About It by Allan Pease / Barbara Pease published 2001 format pb YES! - Fifty Secrets From the Science of Persuasion by Robert Cialdini / Noah Goldstein / Steve Martin published January 2008 - 256 pages format pb YOU JUST DON'T UNDERSTAND - Women and Men in Conversation by Deborah Tannen published 1991 format cs YOU JUST DON'T UNDERSTAND - How to Discuss What Matters Most by Deborah Tannen published 1998 format pb We carry over 8000 titles. 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