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Customer Service Click on the title links you’d like to view… 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS - How to Keep Your Customers and Attract New Ones by Andrew Griffiths published August 2006 - 256 pages format pb 50 POWERFUL IDEAS YOU CAN USE TO KEEP YOUR CUSTOMERS 3rd Ed - by Paul Timm published 2002 format pb 50 POWERFUL WAYS TO WIN NEW CUSTOMERS 2nd Ed - : Fast, Simple, Inexpensive, Profitable, and Proven Ideas You Can Use Starting Today! by Paul Timm published 1977 - 124 pages format pb A COMPLAINT IS A GIFT 2nd Ed - Using Customer Feedback as a Strategic Tool by Janelle Barlow / Claus Møller published October 2008 - 287 pages format pb ATTRACTING PERFECT CUSTOMERS - The Power of Strategic Synchronicity by Stacey Hall / Jan Brogniez published September 2001 - 210 pages format pb BECOMING A CATEGORY OF ONE - How Extraordinary Companies Transcend Commodity and Defy Comparison by Joe Calloway published 2003 - 222 pages format hb BEYOND CUSTOMER SERVICE - Effective Programs for Retaining Your Customers by Richard Gerson format pbl BUSINESS PROCESS MAPPING 2nd Ed - Improving Customer Satisfaction by J Jacka / Paulette Keller published July 2009 - 326 pages format hb CALL CENTRE SUCCESS - Essential skills for CSRs by Lloyd Finch published 2000 format pbl CALMING UPSET CUSTOMERS - Staying Effective During Unpleasant Situations Rev Ed by Rebecca Morgan published 1986/1996 format pbl CHANNEL CHAMPIONS - How Leading Companies Build New Strategies to Serve Customers by Steven Wheeler / Evan Hirsh published September 1999 - 256 pages format hb COMMUNICATING WITH CUSTOMERS —Out of Print— - by Baden Eunson published 1995 format pbl COMPLETE IDIOT'S GUIDE TO GREAT CUSTOMER SERVICE - by Ron Karr / Don Blohowiak published 1997 format pb COMPLETE IDIOT'S GUIDE TO WINNING CUSTOMER LOYALTY - by Neil Raphel / Murray Raphel / Janis Raye published July 2005 - 352 pages format pb CONTAGIOUS CUSTOMER CARE - by Ian Chakravorty / Nick Frisby / Alison Lawrence published 2001 format pb CREATING CUSTOMERS FOR LIFE - Innovative Ideas for Boosting Sales and Outsmarting the Competition by Michael Wickett published January 2006 - 1 hr 30 min format dvd CROWNING THE CUSTOMER - How to Become Customer-Driven by Feargal Quinn published 1990 - 260 pages format pb CUSTOMER CENTERED GROWTH - Five Proven Strategies for Building Competitive Advantage by Diane Hessan / Richard Whiteley published 1996 format pb CUSTOMER DRIVEN COMPANY - Moving From Talk to Action by Richard Whiteley published 1991 format pb CUSTOMER SATISFACTION - The Other Half of Your Job Rev Ed by Dru Scott published 1991 format pbl CUSTOMER SERVICE - Measuring, Improving, and Providing Customer Service Cost Effectively by Rodney Overton published 2002/December 2004 - 131 pages format pbl CUSTOMER SERVICE ON THE INTERNET 2nd Ed —Out of Print— - Building Relationships, Increasing Loyalty, and Staying Competitive by Jim Sterne published 2000 format pb CUSTOMER SERVICE WORKBOOK - by Neville Lake / Kristin Hickey published October 2002 - 240 pages format pb CUSTOMERS FOR LIFE —Out of Print— - How to Turn That Onetime Buyer Into A Lifetime Customer by Carl Sewell published 1990/2002 - 208 pages format pb DEALING WITH THE CUSTOMER FROM HELL - A Survival Guide by Shaun Belding published Aug 2005 - 152 pages format pb DELIVERING KNOCK YOUR SOCKS OFF SERVICE - by Ron Zemke / Kristin Anderson published 1998 format pb DEVELOPING KNOWLEDGE-BASED CLIENT RELATIONSHIPS 2nd Ed - Leadership in Professional Services by Ross Dawson published May 2005 - 416 pages format pb ENTERPRISE ONE-TO-ONE - Tools for Building Unbreakable Customer Relationships in the Interactive Age by Don Peppers / Martha Rogers published 1997 format pb E-SERVICE —Out of Print— - 24 Ways to Keep Your Customers—When the Competition is Just a Click Away by Ron Zemke / Tom Connellan published 2001 format hb FISH! - A Remarkable Way to Boost Morale and Improve Results by Stephen Lundin / Harry Paul / John Christensen published 2000 - 107 pages format pb FUTURE IS CUSTOMER SERVICE - Real-Life Service Success Stories PLUS Proven Strategies You Can Use by Kym Illman published 2004 - 190 pages format pb GOOD SERVICE IS GOOD BUSINESS - 7 Simple Strategies for Success by Catherine DeVrye published 2000 - 182 pages format pb GUIDE TO CUSTOMER SURVEYS - Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys by Trevor Spunt published 1999 format pbl HOW TO WIN CUSTOMERS AND KEEP THEM FOR LIFE - by Michael LeBoeuf published 2000 format pb I-CONS - The Essential Guide to Keeping High-Value Customers by Ross Honeywill / Verity Byth published 2001 - 258 pages format pb KNOCK YOUR SOCKS OFF SERVICE RECOVERY - by Ron Zemke / Chip Bell published 2000 format pb LEADING YOUR POSITIVELY OUTRAGEOUS SERVICE TEAM - by T Gross format pb LEAN SOLUTIONS - How Companies and Customers Can Create Value and Wealth Together by James Womak / Daniel Jones published October 2005 - 368 pages format hb LEAN SOLUTIONS - How Companies and Customers Can Create Value and Wealth Together by James Womak / Daniel Jones published October 2005 - Abridged format cd loyalty.com - Customer Relationship Management in the New Era of Internet Marketing by Frederick Newell published 2000 format pb MAKING 'DOUGH' WITH TOM O'TOOLE plus TOM LIVE ON STAGE - by Tom O'Toole published 2000/2002 format vd MANAGING CUSTOMER VALUE - Creating Quality and Service That Customers Can See by Bradley Gale published 1994 format hb MANAGING QUALITY CUSTOMER SERVICE - A Practical Guide for Establishing a Service Operation by William Martin published 1989 format pbl MEASURING CUSTOMER SATISFACTION - A Guide to Managing Quality Service by Richard Gerson published 1993 format pbl MOMENTS OF TRUTH - New Strategies for Today's Customer-Driven Economy by Jan Carlzon published 1989 format pb NEW GOLD STANDARD - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli published June 2008 - 224 pages format hb NORDSTROM WAY - The Inside Story of America's #1 Customer Service Company by Patrick McCarthy / Robert Spector published 1995 format pb OPTIMISM - The Winning Attitude in Customer Service by Tricia Olsen published 2001 format cd PERFECT PHRASES FOR CUSTOMER SERVICE - Hundreds of Tools, Techniques, and Scripts for Handling Any Situation by Robert Bacal published 2005 format pb PUTTING CUSTOMERS FIRST - by Andy Bruce / Ken Langdon published 2002 format pbs QUALITY & CUSTOMER SATISFACTION —Out of Print-No Stock— - Tools for Measuring the Customer's Total Experience by Maria Conca / Antonella Scarpa published 2004 format pbs QUALITY CUSTOMER SERVICE - A Positive Guide to Superior Service 3rd Ed by William Martin published 1989/1993 format pbl RAVING FANS - A Revolutionary Approach to Customer Service by Ken Blanchard / Sheldon Bowles published 1993 format cs RAVING FANS - A Revolutionary Approach to Customer Service by Ken Blanchard published January 2004 - 2 CDs format cd RAVING FANS - A Revolutionary Approach to Customer Service by Ken Blanchard / Sheldon Bowles published 1993 - 137 pages format pb RESTAURANT SERVER'S GUIDE TO QUALITY CUSTOMER SERVICE - A Step-by-Step Resource to Increase Your Success and Income as a Restaurant Server by William Martin published 1986/1987 format pbl SATURN DIFFERENCE - Creating Customer Loyalty in Your Company by Vicki Lenz published May 1999 - 274 pages format hb SECOND TO NONE - 6 Strategies for Creating Superior Customer Value by Ian Brooks published October 1997 format pb SEDUCING THE VIGILANTE CUSTOMER - Winning Strategies to Guarantee the Return of Happy Customers and Healthy Profits by Graham Harvey published 2002 format pb SERVICE PROFIT CHAIN - How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James Heskett / W Sasser Jr / Leonard Schlesinger published 1997 format hb STARBUCKS EXPERIENCE - 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli published September 2006 - 208 pages format hb STOP SUCKING ON LEMONS - A Must Read for Every Employee by Graeme Alford published June 2005 - 104 pages. format pb TELEPHONE COURTESY AND CUSTOMER SERVICE 3rd Ed - by Lloyd Finch published 1998 format pbl TELEPHONE SKILLS FROM A TO Z - by published 1992 format pbl TOTAL CUSTOMER SATISFACTION - Lessons from 50 European Companies with Top Quality Customer Service by Jacques Horovitz / Michele Jurgens published 1992 format hb TWENTY WAYS TO IMPROVE CUSTOMER SERVICE - by Lloyd Finch published 1994 format pbl ULTIMATE QUESTION - Driving Good Profits and True Growth by Frederick Reichheld published February 2006 - 224 pages format hb WHEN YOUR CUSTOMER WINS YOU CAN'T LOSE Rev Ed - by Jack Collis published June 1998 - 211 pages format pb WILLIE'S WAY - 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty by Phillip Van Hooser published September 2005 - 208 pages format hb WORK TOGETHER WIN TOGETHER - by Tom O'Toole published 2002 format cd WOULD YOU DO BUSINESS WITH YOU? - How to Get, Keep, and Wow Customers in a Competitive Market by Jane Handly published August 2005 - 1 hr 20 min format dvd We carry over 8000 titles. 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